Terms and Conditions

The agreement and who may accept it

Spin Samurai Casino operates under E-gaming licence No. 0000002 granted by the Tobique Gaming Commission in New Brunswick and a corporate gaming authorisation issued by Anjouan Gaming in the Union of the Comoros. Access is offered only where participation in remote gaming is lawful for the individual concerned.

You confirm on registration that you are at least eighteen years old, or older if your jurisdiction sets a higher threshold; that you act on your own behalf and with your own funds; that you are not employed by us, by a supplier of ours, or related to such a person; and that you are not listed on any self-exclusion register applicable to you.

One account per person, per household and per shared device is permitted. Duplicate registrations are consolidated into the earliest verified account, and any advantage obtained through the additional accounts is reversed.

We may amend these terms to reflect regulatory change, supplier arrangements or product development. Material amendments are published here with a revised date and, where they alter your rights, notified by email. Continuing to play after the notice period constitutes acceptance; if you disagree, you may close the account and withdraw any verified balance.

Verification, deposits and withdrawals

Identity verification must be completed before the first withdrawal is released, and may be requested earlier where our monitoring systems require it. Enhanced due diligence, including evidence of the source of your funds, applies once cumulative thresholds set by our compliance framework are reached.

Deposits are credited once the payment provider confirms settlement. Withdrawals are normally paid to the instrument used for funding; where that is impossible, an alternative in your own name is arranged. Third-party payments are refused in both directions without exception.

Requests are reviewed within forty-eight hours of submission on business days, after which timing depends on the chosen method: cryptocurrency typically settles within the hour, electronic wallets on the same day, and card or bank transfers within one to five working days. Delays caused by the payment network or by an incomplete verification file are outside our control.

Balances are held in segregated client accounts and do not attract interest. An account with no login, deposit or wager for twelve consecutive months is classified as dormant, and a monthly administrative charge of five units of account currency may be applied against a positive balance until the account is reactivated or reduced to nil.

Bonuses, promotions and fair play

Every promotion carries its own specific terms covering qualifying deposit, wagering requirement, expiry, eligible titles, maximum conversion and maximum stake while a requirement is outstanding. Those specific terms sit alongside this document; if the two conflict, the promotional terms prevail for that offer.

Unless a campaign states otherwise, wagering runs at one hundred per cent on slot titles and at reduced weightings on table games, video poker and live-dealer products. Bonus funds are consumed only after real-money funds are exhausted, and the maximum stake permitted while a bonus is active is capped as stated in the offer.

Strategies designed to extract value without genuine risk are prohibited. These include low-risk or equal-opposite betting on roulette and similar games, deliberate stake manipulation around bonus triggers, coordinated play between linked accounts, use of automated software or bots, and exploitation of a malfunction or pricing error.

Where abuse is established on the balance of evidence, we may void the affected bonus and any winnings derived from it, reclaim the bonus credit, and restrict the account from future promotions. Deposits made in good faith and not subject to the abuse are returned.

Game outcomes, availability and liability

Results are produced by random number generators supplied by licensed studios and certified by independent testing laboratories. Published return-to-player percentages are theoretical averages calculated across very large numbers of rounds and say nothing about the outcome of any individual session.

If a technical fault, connectivity failure or software malfunction affects a round, that round and any associated payout are void. We reconcile the affected wagers with the studio's server logs, which are the definitive record, and return the stakes concerned. Obvious pricing or configuration errors are corrected in the same way.

We aim for continuous availability but do not guarantee it. Scheduled maintenance, supplier outages, regulatory instruction or events beyond our reasonable control may interrupt access, and we accept no liability for an inability to place or complete a wager during such a period.

To the fullest extent permitted by law, our aggregate liability arising from your use of the service is limited to the greater of your verified account balance or the total deposits made in the six months preceding the event giving rise to the claim. We exclude liability for indirect, consequential or purely economic loss, including lost opportunity or anticipated winnings. Nothing here limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

Complaints, closure and governing law

Raise a concern first with our support team, which will acknowledge it within twenty-four hours. If the response does not resolve matters, escalate in writing to the complaints desk, which issues a final decision within eight weeks of the original contact.

Should you remain dissatisfied, the matter may be referred to the Tobique Gaming Commission as our primary licensing authority, using the reference number supplied in our final response. We cooperate fully with regulatory review and abide by the determinations that follow.

You may close your account at any time from the account settings page or by contacting support, and a verified balance is returned promptly. We may suspend or terminate an account where these terms are breached, where a regulator or payment provider directs us to, or where continued service would expose you or us to unacceptable risk; funds not connected to the breach are always returned.

This agreement is governed by the laws applicable to our licensing jurisdiction, and the courts of that jurisdiction have exclusive competence, without prejudice to any mandatory consumer protection rights available to you in your country of residence. If a provision is found unenforceable, the remainder continues in force.

Where to get help

• Spin Samurai Casino live chat — available every day directly from the site header
• Complaints desk — submit through the Contact page, selecting 'Formal complaint' to open a tracked case
• Tobique Gaming Commission, New Brunswick — licensing authority for E-gaming licence No. 0000002, for unresolved disputes